Privacy Policy

Dolphin Pest Solution (“we”, “us”, or “our”) provides pest control services and takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you.

Scope

This policy applies to personal information collected through our website, customer intake forms, service requests, phone calls, on-site service records, and other interactions with Dolphin Pest Solution. It does not apply to information collected by third parties that do not act on our behalf.

Information We Collect

Information you provide

• Contact details: name, email address, phone number, billing/shipping address.
• Service details: property address, service history, pest issues, photos or videos you share.
• Payment information: billing info and transaction records (processed by third-party payment providers).
• Communications: messages you send to us (email, web forms, chat, or phone).

Information automatically collected

• Usage data: IP address, browser type, pages visited, time spent on pages.
• Cookies and similar technologies: small data files used to recognize preferences and improve site experience.

How We Use Your Information

We use personal information to:

• Provide, operate, and maintain our services.
• Schedule appointments and manage service records.
• Process payments and invoices.
• Communicate about services, promotions, or safety information.
• Improve services and analyze website use.
• Prevent fraud and security issues.
• Comply with legal obligations.

Legal Basis for Processing

Where applicable, our legal bases for processing personal data include:

• Performance of a contract: to provide the services you request.
• Consent: for optional processing such as marketing communications.
• Legitimate interests: for security, analytics, and service improvement.
• Legal obligation: to comply with laws and regulations.

Sharing Your Information

We may share personal information in the following ways:

• Service providers: vendors and contractors who perform services on our behalf (e.g., payment processors, scheduling platforms).
• Business partners: in connection with joint service offerings or cooperative programs.
• Legal reasons: where required by law or to protect rights and safety.
• Corporate transactions: in the event of mergers, acquisitions, or sale of assets.

We do not sell your personal information for money. Any changes to this practice will be reflected here.

Cookies & Tracking

We use cookies, web beacons, and similar technologies to operate our site, remember preferences, and provide analytics. Blocking cookies may affect site functionality.

Security

We implement reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information as long as necessary to provide services, comply with applicable laws, resolve disputes, and for legitimate business purposes.

International Transfers

If personal information is transferred or stored outside your country, we will apply appropriate safeguards in accordance with applicable law.

Children’s Privacy

Our services are not intended for children under 13 (or a higher age where required by local law). We do not knowingly collect information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy here with an updated effective date.